Changes to how you book an appointment

 

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Our GP and minor illness appointment booking system is changing.

Our aim is to ensure fair and equal access to care however you choose to contact us (online, in person or by phone). 

To achieve this, we will be using the same system for everyone. You will no longer have to rush in the morning to queue on the phone or in the surgery as all requests will be reviewed by our doctors. 

The first step will be to complete an information gathering form. We will rely on the information you give us to assess your needs, whether you complete the form online or have the help of our team to complete this with you over the phone or in person. 

The second step is that the doctors will read the information given and we will then contact you with advice on best next steps for your care.  

Our reception care navigators will still be able to offer all other appointments directly, as before. 

Published: Dec 5, 2024